We're looking for an experienced hospitality leader to shape the success of ACE Pizza’s first bricks-and-mortar restaurant. This is a unique opportunity to build a thriving community hub and foster an outstanding team culture. Join us prior to first service and help build the team and systems ahead of launch.

As General Manager, you'll oversee the smooth and successful running of the venue, working in close collaboration with the Head Chef. While the key responsibilities are outlined below, flexibility and a hands-on approach are essential in this dynamic role.

What You’ll Do:

• Nurture exceptional standards in food, drink, service and guest experience

• Build and develop a high-performing team in line with ACE Pizza’s values

• Lead on day-to-day operations, including stock control, ordering, and loss prevention

• Ensure compliance with Health & Safety, licensing, and food hygiene regulations

• Monitor and maintain the venue, identifying and resolving any operational issues promptly and within budget

• Manage both Front of House & Back of House teams, fostering a strong, collaborative culture

• Recruit, train, and develop staff across all departments, handling rotas, leave and individual performance

• Engage with financial and sales data to enable growth, including P&L, cost control, and budgeting

• Ensure accurate cashing up, financial recording, and banking procedures

• Liaise with local authorities (Hackney Council, EHO, local police)

• Oversee reservations and private hire, ensuring smooth execution and client satisfaction

• Drive sales and customer engagement through events, marketing, and promotions

What We’re Looking For:

• Proven experience in a leadership role within hospitality

• Ability to manage both FOH & BOH teams, with a hands-on leadership approach

• Excellent problem-solving skills with a positive, can-do attitude

• Passion for pizza, drinks, and delivering incredible guest experiences

• Strong commercial acumen and ability to manage budgets

• Comfortable working with all stakeholders, from customers to suppliers and local authorities

• Able to work under the demands of company directors who provide autonomy but remain actively involved

• Right to live and work in the UK

Annual Leave & Benefits:

• 30 days annual leave

• 1 additional community impact leave day every year

• Increased employer pension contribution after Y1

• CODE Hospitality membership for industry discounts

• Free food, tea, coffee, fruit and filtered water on shift

• ACE Pizza merchandise allocation (50% off at other times)

• Uniform budget

• Family & Friends Voucher

• 50% off food, 25% off drink (off shift)

• Team library fund

• Bi-annual team socials

• Annual culinary team trip abroad

Tips and service charge:

• 100% of monthly tips and gratuities shared fairly by end of following month via an assigned troncmaster

• ACE Pizza Victoria Park menu pricing is service included (ask for more info)

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Closing Date For Applications: Thursday 17th April (midnight)

We'll endeavour to contact everyone who applies, although we can't guarantee feedback in the early stages. This is a rolling process and we may contact suitably qualified candidates in advance of the closing date.

ACE Pizza is a London Living Wage employer (accreditation pending). We particularly welcome applications from women, who are currently under-represented in some roles within the hospitality industry. We are committed to providing reasonable accommodations for applicants with disabilities. Please contact us if you require any assistance with the application process. We are an equal opportunities employer and all qualified applicants will be considered.

Don’t have the required hospitality background? We’ll happily offer guidance on whether we can consider your application or not. Just get in touch.